Pasternack Enterprises Frequently Asked Questions (FAQs)
Below are the answers to Frequently Asked Questions. For urgent assistance or if you cannot find the answer to your question below, please feel free to e-mail us at customerservice@pasternack.com or call toll-free at (866) 727-8376. We will be more than happy to assist you.
My Account
There are 3 Ways to Search for products or part numbers:
- Parameter Search
Enter a keyword, part number or phrase in the search box. - Product Wizards
Need a Connector, Adapter, or Cable Assembly, but not sure which type you need? Use our Product Wizards found on the Home Page to quickly narrow down your search results to the products you’re looking for. You have the option to select multiple criteria about your products to find the exact ones you need. - Website Navigation
Using the Product Categories on the Home Page, you can drill down using sub-categories. Once you are presented with a list of products, you can use the product Filters to find the exact ones you need.
If you have additional questions regarding our products, feel free to contact our Technical Support department at techsupport@pasternack.com or toll-free at 1-866-PASTERNACK (866-727-8376).
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Yes! There a multiple ways to order custom cable assemblies. Follow these steps:
From the Home Page select the Cable Assembly Wizard. The Cable Assembly Wizard will present all of the possible cable assembly options based on the parameters you select. Once created, our system will calculate the price and will generate a part number for you. After your order is submitted, you will receive a confirmation from our Customer Service department. If you place your order before 4:00 P.M. Pacific Standard Time (PST), your custom cable assembly will be built and shipped the same-day!
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Once you have placed your order and the package leaves our facility, a copy of your invoice with the Tracking Number will be sent to the email address on the order.
At the same time you receive your emailed copy of the invoice, a shipping confirmation will be emailed to you with all of the necessary tracking details. A link to the shippers tracking website is included.
For any additional Tracking inquiries, please contact our customer service department at customerservice@Pasternack.com or call 1-866-727-8376.
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Yes. Our website is a VeriSign Secured Site. Security remains a primary concern of our company. The Pasternack website implements Secure Sockets Layer (SSL) Certificates which enables the encryption of all sensitive information during online transactions. For more information on our SSL Certificates, please click on the VeriSign Icon on our Home Page.
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- Pasternack accepts the following credit cards: Visa, MasterCard, Discover and American Express
- Check and wire transfer: To pay by check or wire transfer, please contact our Sales Department at sales@Pasternack.com or call 1-866-727-8376.
- Want 30- Day terms? Pasternack offers open account credit with Net 30-Day terms to qualified businesses, schools and agencies in the USA and Canada. If you would like apply for Net 30 terms, you can submit a credit application by downloading and completing our Credit Application. For a copy of our Credit Application, please click here.
Prepaid Wire Transfer Details:
You can wire the funds to our bank. We will contact you with the total amount which will include shipping charges and a $40 wire transfer fee. Orders will not be accepted until funds have been received in full and Purchase Order (PO) has been received.
Wells Fargo Bank, N.A.
420 Montgomery Street
San Francisco, CA 94104 USA
Account Number: 4270 0000 0000 0000 1
ABA Routing Number: 121000248
SWIFT Number: WFBIUS6S
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If you have not logged into your Account, you must do so first.
- Click on the "My Account" option at the top of the screen.
- If not already logged in, please do so.
- Once logged in and on the My Account screen, your order details and purchase history will be displayed.
- Inside the "Order / Billing History" box, you can click on your order numbers to bring up order details.
- Click on the link to the Order Number in question.
If you have already logged into your Account, click on the "My Account" link at the top of your screen.
- Inside the "Order / Billing History" box, you can click on your order numbers to bring up order details.
- Click on the link to the Order Number in question.
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Please contact our Customer Service Department at customerservice@Pasternack.com or call 1-866-727-8376 (866-PASTERNACK). Our offices are open Monday through Friday, 5:00 AM to 5:30 PM (PST). We will be more than happy to assist you.
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If you have not logged into your Account, you must do so first.
- To log in, click on the "My Account" menu above to reach the login page.
- Select "Password" from the list.
- Edit the password or password hint information you wish to change.
If you would like to change your username (e-mail address), please contact customerservice@pasternack.com.
If you have already logged into your Account, click on the "My Account" link.
- Select "Password" from the list.
- Edit the password or password hint information you wish to change.
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- To log in, click on the "My Account" menu above to reach the login page.
- Select the "Forgot your Password?" link.
- Enter your e-mail address and submit.
Your password will be e-mailed to you.
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We collect the mail address, e-mail address, and phone information of those who communicate with us via written correspondence, e-mail, phone calls, and information volunteered by the customer such as survey information and/or site registration. The information we collect is confidential and we do not share or rent your information with other organizations. To see our complete Privacy Policy, please click here. The information we collect is used to improve the content of our website and printed material. We also use this information to keep our customer up-to-date on the latest news and product information from our company. If you do not want to receive promotional material by mail or e-mail from us in the future, please click here. You may also let us know by e-mail, written correspondence or phone. Our company information is listed below. If you elect to not fill out our online form, please provide us with your full name, company, and full address information when you contact us. If you do not provide complete information we cannot guarantee that your name will be removed. We will, however, do our best to remove you from all promotional materials.
Click here to update your information.
Email: customerservice@pasternack.com
Phone: (866) 727-8376
Fax: 949-261-7451
Mailing Address:
Pasternack Enterprises, Inc.
Attn: Mail Manager
PO Box 16759
Irvine, CA 92623-6759
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Click Here to remove your name from our mailing list. Simply fill out the form with all the required information then click Remove Me. An email will be sent to our customer service staff where your request will be fulfilled. Please allow 30 days to take effect.
If you would like to remove your entire organization from our mailing list, please email us at optout@pasternack.com or call us toll-free at (866) 727-8376.
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For our complete Terms and Conditions of Sale, please click here.
Notices: Any notice to Pasternack required or permitted hereunder will be deemed to have been effectively delivered if in writing and served by personal delivery to Pasternack or sent by registered or certified mail with return receipt requested, postage prepaid, to Pasternack at the address specified on this website and on the back cover of our printed catalog.
Trademarks: All trademarks referenced in the Pasternack catalog and on this website are the service mark, trademark, or registered trademark of the respective manufacturer.
Call Monitoring: As a part of a commitment to continuous improvement, Pasternack utilizes systems to monitor incoming and outgoing telephone calls with customers to ensure quality of service.
© Pasternack Enterprises, Inc. All Rights Reserved. Pasternack, PE and the Pasternack logo are registered marks.
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Adobe Acrobat Reader
All of Pasternack's engineering drawings, datasheets, and catalog pages are available for download in PDF format. PDF (Portable Document Format) files are used by Adobe Acrobat, Adobe's electronic publishing software for Macintosh, Windows, UNIX and DOS computer platforms. You can download a free copy of Adobe Acrobat Reader by clicking here. Doing so will allow you to view, navigate, search and print our files.
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If you have searched our Help/FAQ page and still cannot find the answer to your question, please feel free to e-mail us at customerservice@pasternack.com.
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