HOW TO ORDER
You can order 7 days a week, 24 hours a day using our on-line ordering system!
Search for the items you want and add them to your shopping cart. Internet orders entered after 4:00 P.M. Pacific Standard Time (PST) will be promptly processed and shipped on the next business day.
We also accept orders by:
Fax: (+1) 949-261-7451
Phone: Toll-free at 866-PASTERNACK (866-727-8376 US & Canada),
or (+1) 949-261-1920 (International Calls)
Our offices are open Monday through Friday, 5:00 AM to 5:30 PM (PST)
When ordering over the phone, please have your list of part numbers and quantities available, along with payment information.
Note: Calls may be recorded or monitored for quality and training purposes.
UNITED STATES & CANADA ORDERS
No Minimum Order Requirement:
At Pasternack, there is no minimum order value or line item requirement.
Ground Freight is Free (USA & Canada):
For orders shipping via UPS Ground®, there is no charge for shipping USA or Canada destination orders of $100.00 or greater. Otherwise, shipping or freight charges and insurance will be paid by the customer. All sales are made FOB Point (as defined by the INCOTERMS 2000) in Irvine, CA USA. Shipping or freight charges from Pasternack's Irvine, CA factory are prepaid and added to the invoice or billed collect.
Shipping:
Orders shipped via UPS or FedEx are charged based on the current carriers' rates.
Same-Day Shipment:
Same-day shipment applies to orders received Monday through Friday prior to:
· 4:00 P.M. PST - UPS Next Day (Red), 2nd Day (Blue), 3rd Day (Orange) & UPS Ground
· 3:45 P.M. PST - FedEx Priority, Standard, 2nd Day, & 3rd Day (with an approved account number)
Payment Terms
- Credit Card: MasterCard, VISA, American Express or Discover credit card, all purchase cards, and major bank debit cards.
- Open Account Credit: Available to businesses, schools and agencies in the USA and Canada. Subject to credit approval. Approval can begin by fully completing a credit application, which can be found on our website.
- EFT/Wire Transfers: Please call or eMail sales@pasternack.com for details.
Returns
All Sales are final and thus, once an order is processed by Pasternack they may not be returned for credit or exchange except as covered by the Limited Warranty. All cable assemblies are made for each specific order and are non-cancellable and not returnable.
INTERNATIONAL ORDERS
The following are additional terms and conditions for orders shipping outside the United States . We look forward to doing business with you. If you need any additional information, please let us know. Our Distribution Partners can provide local customer support. To view our list of distributors and their complete contact information, please see our International Distributors section on our website or inside your Pasternack Catalog.
No Minimum Order Requirement:
At Pasternack, there is no minimum order value or line item requirement.
International Shipping:
We ship orders by UPS, FedEX (with an approved account number), or DHL (with an approved account number) with delivery in 2 to 3 days to most locations worldwide. Same-day shipment is available subject to the same time constraints for receiving the order as noted above. All orders shipped are charged the actual shipping cost based on the current carriers rates.
International Taxes and Duties:
Customer is responsible for duties and taxes.
PAYMENT TERMS
Currency:
All payments will be converted to U.S. Dollars. All pricing displayed under any international section of the Pasternack website is based on the U.S. Dollar list price, and converted to the displayed currency using exchange rates available at the time of the transaction. Credit card purchases may be slightly different from the price displayed depending on the exchange rate and service charges applied by your credit card company.
Credit Card:
MasterCard, VISA, Discover, and American Express. Credit Card billing information must be verified on new customers prior to shipping the order.
Open Account:
Established for companies based in USA and Canada only with limited exceptions for International customers. For additional information regarding Credit Terms, please contact our Customer Service department at +1 (949) 261-1920.
Prepaid Wire Transfer:
You can wire the funds to our bank. We will contact you with the total amount which will include shipping charges and a $40 wire transfer fee. Orders will not be accepted until funds have been received in full and Purchase Order (PO) has been received.
Wells Fargo Bank, N.A.
420 Montgomery Street
San Francisco, CA 94104 USA
Account Number: 4270 0000 0000 0000 1
ABA Routing Number: 121000248
SWIFT Number: WFBIUS6S