Pasternack Enterprises Frequently Asked Questions (FAQs)

Below are the answers to Frequently Asked Questions. For urgent assistance or if you cannot find the answer to your question below, please feel free to e-mail us at customerservice@pasternack.com or call toll-free at (866) 727-8376. We will be more than happy to assist you.

Searching and Ordering

• How do I search for products or part numbers?
• Can I order custom-length cable assemblies on your website?
• How do I track my order?
• Is your site secure?
• What payment methods do you offer?
• How do I review my order?
• What if I have a question about my order?

My Account

• How do I change my password or password hint information?
• What if I forgot my password?

Other

• Privacy and Security
• How do I remove my name/company from your mailing list?
• Terms and Conditions
• Downloads and Plug-ins
• Have a questions that doesn't appear here?

How do I search for products or part numbers?

There are 3 Ways to Search for products or part numbers:

1. Parameter Search
   Enter a keyword, part number or phrase in the search box.
2. Product Wizards
   Need a Connector, Adapter, or Cable Assembly, but not sure which type you need? Use our Product Wizards found on the Home Page to quickly narrow down your search results to the products you’re looking for. You have the option to select multiple criteria about your products to find the exact ones you need.
3. Website Navigation
   Using the Product Categories on the Home Page, you can drill down using sub-categories. Once you are presented with a list of products, you can use the product Filters to find the exact ones you need.
   
   If you have additional questions regarding our products, feel free to contact our Technical Support department at techsupport@pasternack.com or toll-free at 1-866-PASTERNACK (866-727-8376).

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Can I order custom-length assemblies on the Pasternack website?

Yes! There a multiple ways to order custom cable assemblies. Follow these steps:

From the Home Page select the Cable Assembly Wizard. The Cable Assembly Wizard will present all of the possible cable assembly options based on the parameters you select. Once created, our system will calculate the price and will generate a part number for you. After your order is submitted, you will receive a confirmation from our Customer Service department. If you place your order before 4:00 P.M. Pacific Standard Time (PST), your custom cable assembly will be built and shipped the same-day!

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How do I track my order?

If you have not logged into your Account, you must do so first.

1. To log in, click on the "My Account" menu above to reach the login page.
2. Follow the instructions for returning customers.
3. Select "Order History" from the list.
4. Click on the link to the Order Number in question.

By clicking on the tracking number shown, it will bring you to the shipping carriers tracking site.

If you have already logged into your Account, click on the "My Account" link.

1. Select "Order History" from the list.
2. Click on the link to the Order Number in question.

By clicking on the tracking number shown, it will bring you to the shipping carriers tracking site.

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Is your website secure?

Yes. Our website is a VeriSign Secured Site. Security remains a primary concern of our company. The Pasternack website implements Secure Sockets Layer (SSL) Certificates which enables the encryption of all sensitive information during online transactions. For more information on our SSL Certificates, please click on the VeriSign Icon on our Home Page.

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What payment methods do you offer?

1. Pasternack accepts the following credit cards: Visa, MasterCard, Discover and American Express
2. Pasternack offers open account credit with Net 30-Day terms to qualified businesses, schools and agencies in the USA and Canada. If you would like apply for Net 30 terms, you can submit a credit application by downloading and completing our Credit Application. For a copy of our Credit Application, please click here.

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How do I review my order after it has been placed?

If you have not logged into your Account, you must do so first.

1. To log in, click on the "My Account" menu above to reach the login page.
2. Follow the instructions for returning customers.
3. Select "Order History" from the list.
4. Click on the link to the Order Number in question.

If you have already logged into your Account, click on the "My Account" link.

1. Select "Order History" from the list.
2. Click on the link to the Order Number in question.

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What if I have a question about my order?

Please contact our Customer Service Department at customerservice@Pasternack.com or call 1-866-727-8376 (866-PASTERNACK). Our offices are open Monday through Friday, 5:00 AM to 5:30 PM (PST).  We will be more than happy to assist you.

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How do I change my password or password hint information?

If you have not logged into your Account, you must do so first.

1. To log in, click on the "My Account" menu above to reach the login page.
2. Select "Password" from the list.
3. Edit the password or password hint information you wish to change.

If you would like to change your username (e-mail address), please contact customerservice@pasternack.com.

If you have already logged into your Account, click on the "My Account" link.

1. Select "Password" from the list.
2. Edit the password or password hint information you wish to change.

What if I forgot my password?

1. To log in, click on the "My Account" menu above to reach the login page.
2. Select the "Forgot your Password?" link.
3. Enter your e-mail address and submit.

Your password will be e-mailed to you.

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Privacy and Security

We collect the mail address, e-mail address, and phone information of those who communicate with us via written correspondence, e-mail, phone calls, and information volunteered by the customer such as survey information and/or site registration. The information we collect is confidential and we do not share or rent your information with other organizations. To see our complete Privacy Policy, please click here. The information we collect is used to improve the content of our website and printed material. We also use this information to keep our customer up-to-date on the latest news and product information from our company. If you do not want to receive promotional material by mail or e-mail from us in the future, please click here. You may also let us know by e-mail, written correspondence or phone. Our company information is listed below. If you elect to not fill out our online form, please provide us with your full name, company, and full address information when you contact us. If you do not provide complete information we cannot guarantee that your name will be removed. We will, however, do our best to remove you from all promotional materials.

Click here to update your information.
Email: customerservice@pasternack.com
Phone: (866) 727-8376
Fax: 949-261-7451

Mailing Address:
Pasternack Enterprises, Inc.
Attn: Mail Manager
PO Box 16759
Irvine, CA 92623-6759

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How do I remove my name from your mailing list?

Click Here to remove your name from our mailing list. Simply fill out the form with all the required information then click Remove Me. An email will be sent to our customer service staff where your request will be fulfilled. Please allow 30 days to take effect.

If you would like to remove your entire organization from our mailing list, please email us at optout@pasternack.com or call us toll-free at (866) 727-8376.

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Terms and Conditions

For our complete Terms and Conditions of Sale, please click here.

Notices: Any notice to Pasternack required or permitted hereunder will be deemed to have been effectively delivered if in writing and served by personal delivery to Pasternack or sent by registered or certified mail with return receipt requested, postage prepaid, to Pasternack at the address specified on this website and on the back cover of our printed catalog.

Trademarks: All trademarks referenced in the Pasternack catalog and on this website are the service mark, trademark, or registered trademark of the respective manufacturer.

Call Monitoring: As a part of a commitment to continuous improvement, Pasternack utilizes systems to monitor incoming and outgoing telephone calls with customers to ensure quality of service.

© Pasternack Enterprises, Inc. All Rights Reserved. Pasternack, PE and the Pasternack logo are registered marks.

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Downloads and Plugins

Adobe Acrobat Reader
All of Pasternack's engineering drawings, datasheets, and catalog pages are available for download in PDF format. PDF (Portable Document Format) files are used by Adobe Acrobat, Adobe's electronic publishing software for Macintosh, Windows, UNIX and DOS computer platforms. You can download a free copy of Adobe Acrobat Reader by clicking here. Doing so will allow you to view, navigate, search and print our files.

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Have a question that doesn't appear here?

If you have searched our Help/FAQ page and still cannot find the answer to your question, please feel free to e-mail us at customerservice@pasternack.com.

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